+254 115 411 314 | info@finsabroad.com

Privacy Policy

Transparency, Data Security & Applicant Privacy Standards

1. Commitment to Your Privacy

At Fins Abroad Services (operating online via www.finsabroad.com), we treat your privacy and the confidentiality of your personal information with the utmost care and responsibility. Whether you are applying for the Green Card Diversity Visa (DV) Lottery, scheduling a US visa appointment, uploading passport photographs, or booking 1-on-1 relocation consultation sessions, we are dedicated to ensuring that your data remains safe, secure, and protected.

This Privacy Policy outlines the types of personal data we collect, how we process and store it, with whom it may be shared under strict conditions, and the rights you possess regarding your personal information.

2. Information We Collect

To provide accurate immigration consulting, document verification, and booking management, we collect the following categories of information:

  • Personal Biographical Data: Your full legal name, date of birth, place of birth, nationality, gender, marital status, passport number, and contact details (email address, phone number, and physical address).
  • Photograph & Document Uploads: Digital passport photographs and identity documents provided to verify compliance with US Department of State and international visa specifications.
  • Appointment & Service Booking Details: Scheduled consultation dates, preferred time slots, chosen service packages (e.g. DV Lottery Submission, DS-160 Prep, Passport Photo Service), and relevant case notes.
  • Payment Transaction Data: Transaction reference numbers and payment confirmation tokens processed securely through our authorized payment gateways (Stripe, PayPal, Safaricom M-Pesa, Paystack). Note: We do not store raw credit card numbers or banking PINs on our servers.
  • Technical & Portal Analytics: IP address, browser type, operating system, device diagnostics, and secure account authentication logs.

3. How We Use Your Information

We utilize your personal information solely for legitimate, authorized consulting and operational purposes, including:

  • Fulfilling your requested immigration services, such as preparing and reviewing your official DV Lottery entry or DS-160 application form.
  • Scheduling 1-on-1 appointment sessions with our certified immigration experts.
  • Generating official PDF invoices, transaction receipts, and sending automated transactional emails via PHPMailer (e.g., booking confirmations, welcome notes, password reset links).
  • Verifying photograph dimensions and biographical details against government requirements prior to final submission.
  • Complying with legal obligations, preventing fraud, and resolving client service inquiries efficiently.

4. Data Security & Server Safeguards

We implement robust technical, administrative, and physical security controls to safeguard your data against unauthorized access, loss, alteration, or disclosure:

  • 256-bit SSL Encryption: All data transmitted between your browser and our website is protected using Transport Layer Security (TLS/SSL).
  • Secure Server Environment: Files uploaded to our server (such as receipts and documents) are stored in restricted access directories with strict permission policies (0755 / 0644).
  • Database Protection: User account passwords are encrypted using secure BCRYPT hashing algorithms. Session security mechanisms and output buffering prevent header tampering and unauthorized session hijacking.

5. Information Sharing & Third-Party Processors

We do not sell, rent, or trade your personal information to third parties or marketing agencies. We only share data in the following necessary circumstances:

  • Official Government Portals: When authorized by you, biographical details and validated photographs are submitted to official visa portals (e.g., US Department of State Green Card Lottery Portal) strictly for application entry.
  • Payment Gateways: Payment details are transmitted directly to verified financial infrastructure (Stripe, PayPal, Safaricom M-Pesa, Paystack) over encrypted channels.
  • Legal Compliance: If required by law, court order, or governmental regulation, we may disclose information to comply with valid legal processes.

6. Your Data Rights & Choices

As a valued client of Fins Abroad Services, you hold the following rights regarding your personal information:

  • Access & Review: You can log into your portal dashboard at any time to review your profile data, past bookings, and invoices.
  • Correction & Update: You may edit your profile details or request corrections to any inaccurate information.
  • Data Deletion Request: You have the right to request the deletion of your account and personal files, subject to statutory record-retention requirements for financial transactions.
  • Email Preferences: You can opt out of non-essential email updates by clicking the unsubscribe link contained in marketing communications.

7. Contacting Our Data Protection Team

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to our team:

Fins Abroad Services
Email: info@finsabroad.com
Phone: +254 115 411 314
Website: www.finsabroad.com